Frequently Asked Questions

We understand you may have questions before making a purchase. To make your experience easier, we’ve gathered answers to the most common queries about our products, services, shipping, and p

Gold Pendant Design
Gold Pendant Design

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    QUESTIONS
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    Do you have Questions?

    Please read questions below and if you can not find your answer, please send us your question, we will answer you as soon as possible.

    F.A.Q's

    Do you sell genuine gold and diamond jewelry?

    Yes. All our jewelry is crafted from authentic gold and gemstones. We provide proper certifications and receipts to ensure transparency and trust.

    How often are the gold rates updated on your website?

    Our gold rates are updated daily based on the latest market prices, helping customers make accurate and confident decisions.

    Do you offer custom jewelry designs?

    Yes, we specialize in custom-made designs. Share your idea, and our expert craftsmen will bring it to life with precision and elegance.

    What is your return policy?

    Items can be returned within 7 days if unused, unworn, and in original condition. Customized or engraved items are non-returnable unless defective.

    Do you provide international shipping?

    Currently, we deliver within Pakistan. For international orders, please contact our customer support team to confirm availability.

    Other Questions

    How can I place an order online?

    You can browse our collection, select your favorite design, and place an order directly through our website. For assistance, our support team is always ready to help.

    How do I know my order is secure?

    We use secure payment gateways and follow industry-standard data protection practices to ensure your personal and payment details remain safe.

    Can I visit your store physically?

    Yes, we welcome you to visit our showroom. Please check our Contact Us page for address and opening hours.