Return Policy
At Faisal Jewelers, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy, please review our return guidelines below.
1. Eligibility for Returns
Items can be returned within 7 days of delivery.
Products must be unused, unworn, and in original packaging with all tags attached.
Customized or engraved items are non-returnable unless defective or damaged.
2. Process for Returns
Contact our customer support team with your order number and reason for return.
Once approved, ship the item back using a secure and trackable service.
Customers are responsible for return shipping costs, unless the product is faulty or incorrect.
3. Refunds
After inspection, refunds will be processed within 7–10 business days to your original payment method.
Shipping charges are non-refundable.
4. Exchanges
Exchanges are subject to product availability. If the item requested is not available, a refund will be issued.
5. Damaged or Incorrect Items
If you receive a damaged or wrong product, please notify us immediately. We will arrange a replacement or full refund at no additional cost.
6. Contact Us
For any questions regarding our return policy, please contact us at:
Email:
in@faisaljewelers.com
Address: